Warranty
We’ve put over 20 years of design experience into the HARTES METAL™ range. Our off-road line reflects a multi-layer and directional design normally seen on car wheels but maintains a tough appearance that embodies the off-road culture.
For a ride that's as thrilling as it is sleek!
Warranty Coverage
All HARTES METAL™ products are covered by a lifetime structural warranty against manufacturing defects and a 12-month warranty on finish.
If a product becomes structurally deficient due to a manufacturing defect, INOVIT™ will, at its discretion, repair or replace the wheel at its own expense.
If the finish becomes defective due to a fault in the original finish, the wheel will be repaired or replaced upon inspection.
Extended Warranty (Registration Required)
Customers who register their wheels are eligible for an additional 12-month warranty on the finish.
To qualify:
Registration must be completed within 30 days of purchase
A valid proof of purchase must be provided
Product details (including model and serial number) must be submitted
Failure to register within this period will result in standard warranty terms applying.
Warranty Conditions
This warranty applies only under normal use and proper installation.
To ensure warranty validity:
Wheels must be inspected prior to tyre installation
Proper care and maintenance must be followed
Only mild, non-abrasive cleaning products should be used
The use of acid-based or abrasive cleaners will void the warranty.
Warranty Exclusions
The warranty does not cover:
Damage caused by road hazards (e.g. potholes, debris)
Improper installation or incorrect fitment
Cosmetic damage after installation
Normal wear and tear
Damage caused by misuse or modification
No road hazard warranty is provided.
Warranty Claims Process
To submit a warranty claim:
Contact the authorised dealer or retailer where the product was purchased
Provide proof of purchase and product details
The product may need to be returned for inspection
In some cases, customers may be directed to contact our support team for assistance.
Inspection & Approval
All claims are subject to inspection.
If a manufacturing defect is confirmed:
The wheel will be repaired or replaced, or
A credit may be issued for the cost of the wheel only
Additional Information
Warranty applies to the original purchaser only
Shipping and handling costs are not covered
This warranty covers the product only and does not include consequential damages.