Shipping & Returns

Shipping Policy

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Return & Exchange Policy

Limited Warranty

 

INOVIT offers a lifetime warranty on the structure of its products, and 12 months warranty on the finish. If any INOVIT product becomes structurally deficient due to a manufacturing defect, INOVIT will replace or repair the wheel at its own expense. If any products’ finish becomes deficient through a fault of the original finish, upon inspection, INOVIT will replace or repair the wheel at its own expense. If acid-based or abrasive cleaners have been used on the product, this will VOID any warranty offered. INOVIT recommends using only mild soapy water to clean its products – regular cleaning reduces the risk of abrasive build-ups of brake-dust and other compounds which are naturally abrasive.

 

INOVIT insists that inspections of its goods are thoroughly carried out prior to mounting tires or attempting to fit the vehicle. Any claims after having had tires fitted to the wheel will not be accepted. Once the distributor accepts delivery of the products, only the finish and the structure are covered by this warranty.

 

INOVIT does not offer any road hazard warranty. Any damages caused by debris on the road, pot-holes and such things will not be covered by this warranty.

 

INOVIT will not be liable for any shipping/transit costs to or from the customer to its’ own premises and does not cover any consequential damages. This warranty covers the INOVIT product only and is limited to replacement or repair of the product.

 

All warranty claims must be returned to the INOVIT warehouse that it was purchased from for inspection. The claim must be returned by the distributor who purchased the items from INOVIT with a copy of the original invoice. INOVIT will not deal directly with customers of distributors or consumers. The distributor who is returning the wheels MUST obtain a returns number from a member of staff at the INOVIT warehouse before returning the products. INOVIT will not accept any unauthorized shipments and they will be refused upon presentation.

 

Upon completion of the inspection, if there is found to be a manufacturing fault which led to the claim being made, INOVIT will notify the returning party and issue a credit note for the cost of the wheel, and the cost of the wheel only.

Thank you for paying a visit to our Hartes Metal website. We greatly appreciate your time in taking a look around and considering our wheels to be placed on your vehicle. If you have any questions or inquiries, do not hesitate to contact us. 

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